Masaaki Imai, 1930-
Gemba Kaizen : a commonsense approach to a continuous improvement strategy
McGraw-Hill, 2012
Buku Teks
Fitzsimmons, James A.
Service management : operations, strategy, and information technology
McGraw-Hill, 2005
Buku Teks
Fitzsimmons, James A.
Service management : operations, strategy, information technology
McGraw-Hill, 2014
Buku Teks
Fitzsimmons, James A.
Service management : operation, strategy, and information technology
McGraw-Hill, 2001
Buku Teks
Fitzsimmons, James A.
Service management : operations, strategy, and information technology
McGraw-Hill Irwin, 2004
Buku Teks