Fitzsimmons, James A.
Service management : operations, strategy, and information technology
McGraw-Hill Irwin, 2004
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Fitzsimmons, James A
Service management : operations, strategy, and information technology
McGraw-Hill, 2006
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Fitzsimmons, James A.
Service management : operations, strategy, information technology
McGraw-Hill, 2014
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Hope, Christine
Service operations management : strategy, design, and delivery / Christine Hope and Alan Muhlemann
Prentice-Hall, 1997
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Joseph, William
Professional service management
McGraw-Hill, 1983
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