Meningkatkan mutu pelayanan publik pemerintah kota Bekasi. Studi kasus: Dinas Perindustrian Perdagangan & Pariwisata = Improving quality in public service in Bekasi Government. Case study: industry trade & tourism unit

Kajian tentang kepuasan pelanggan terhadap pelayanan sehubungan dengan penerapan ISO 9001 : 2000 pada perusahaan beton pracetak (Studi kasus PT. Pacific Prestress Indonesia) = Study of customer satisfaction for service according to performance of ISO 9001:2000 in a company of manufactur precast concrete (Case study in PT. Pacific Prestress Indonesia)

Pengaruh kualitas jasa sales beauty advisor terhadap keputusan pembelian Pond's = Effect of service quality of beauty advisor to Pond's purchase decision

Efektivitas kinerja service level call center studi kasus: PT XYZ = Performance effectiveness of service level for call center: case study PT XYZ

Transformasi korporasi manajemen PT Hotel Indonesia Natuor = The corporate management transformation of PT. Hotel Indonesia Natour (PT.HIN) as a corporate in service quality (servqual) business