Ivancevich, John M.
Management : quality and competitiveness
Irwin, 1997
 Buku Teks
Siagian, Gladys Debora
Pembuatan Laporan Product Quality Review (PQR) Produk “X” Tablet Tahun 2021 sebagai Evaluasi Mutu Produk di PT. Sydna Farma = Making Product Quality Review (PQR) Report for Product "X" Tablet in 2021 as a Product Quality Evaluation at PT. Sydna Farma
Fakultas Farmasi Universitas Indonesia, 2022
 UI - Tugas Akhir
Guaspari, John
I know it when I see it: a modern fable about quality
American Society for Training & Development, 1985
 eBooks
I Gede Mahatma Yuda Bakti
Pengaruh label kualitas terhadap persepsi kualitas produk dan niat membeli : peran brand familiarity dan keterlibatan produk = The Effect of quality label towards perceived product quality and purchase intention the role of brand familiarity and product involvement
2015
 UI - Tesis (Membership)
Quality management
Howars S. Gitlow [and others]
McGraw-Hill, 2005
 Buku Teks