Fandy Tjiptono
Prinsip-prinsip total quality service (TQS)
Andi, 2000
 Buku Teks
Total quality service (tqs) sebuah alternatif peningkatan kualitas layanan perpustakaan perguruan tinggi
 Artikel Jurnal
Elva Rahmah
Peran kepemimpinan dalam mendorong organisasi untu mengimplementasikan prinsip-prinsip Total Quality Management (TQM) di Perpustakaan Universitas Negeri Padang / Elva Rahmah, Marlini
Fakultas Ilmu Budaya Universitas Lancang Kuning Pekanbaru, 2017
 Artikel Jurnal
Lubis, Dian Rindu
Pengaruh penerapan prinsip-prinsip total quality management terhadap kinerja auditor di inspektorat jenderal: persepsi auditor di 7 tujuh kementerian/ lembaga = The effect of total quality management principles implementation toward auditor`s performance in general inspectorate: perception of auditor ??s in 7 seven government institution
2018
 UI - Tesis Membership
Martin, Lawrence L
Total quality management in human service organizations
Sage Publications, 2013
 eBooks