Gerson, Richard F.
Mengukur Kepuasan Pelanggan=measuring customer satisfaction
PPM, 2002
 Buku Teks
Sofjan Assauri
Customer service yang baik landasan pencapaian customer satisfaction
2003
 Artikel Jurnal
Kalalo, Nicholas Patra
Customer satisfaction analysis using customer information satisfaction (CIS) method : A case study of panorama tours website = Customer satisfaction analysis using customer information satisfaction (CIS) method : a case study of panorama tours website
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis Open
Cartwright, Roger
In charge of customer satisfaction/Roger Cartwright, George Green
Oxford Blackwell 1997,
 Buku Teks
Trya Rahmawati
Pengaruh Customer Experience terhadap Revisit Intention melalui Mediasi Customer Satisfaction pada Spincity Bowling Alley = The Influence of Customer Experience on Revisit Intention through mediation Customer Satisfaction in Spincity Bowling Alley
Fakultas Ilmu Adminstrasi Universitas Indonesia, 2022
 UI - Skripsi Membership