Evenson, Renee, 1951-
Stock image customer service management training 101 : quick and easy techniques that get great results
Amacom, 2012
 Buku Teks
Oka A. Yoeti
Customer service cara efektif memuaskan pelanggan
Pradnya Paramita, 2005
 Buku Teks
Cheverton, Peter
If you're so briliant... how come you can't identify your key customers=Kiat sukses seleksi pelanggan paling potensif/Peter Cheverton; penerjemah Andre Wiriadi
Elex Media Komputindo, 2003
 Buku Teks
Armistead, Colin G.
Costumer service and support=layanan dan dukungan kepada pelanggan
Elex Media Komputindo, 1996
 Buku Teks
Macaulay, Steve
How to improve your costumer service = kiat meningkatkan pelayanan bagi pelanggan / Steve Macaulay, Sarah Cook
Gramedia Pustaka Utama, 1997
 Buku Teks