Soin, Sarv Singh
Total quality control essential : key elements, methodologies and managing for success
McGraw-Hill, 1992
Buku Teks
Soin, Sarv Singh
Total quality control essentials: key elements, methodologies, and managing for success
McGraw-Hill, 1993
Buku Teks
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
Buku Teks SO
Tarigan, Rostiana
Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
UI - Tesis Membership
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks SO