Soin, Sarv Singh
Total quality control essential : key elements, methodologies and managing for success
McGraw-Hill, 1992
Buku Teks
Soin, Sarv Singh
Total quality control essentials: key elements, methodologies, and managing for success
McGraw-Hill, 1993
Buku Teks
Tarigan, Rostiana
Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
UI - Tesis (Membership)
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks