Juran, Joseph M., 1904-2008
McGraw-Hill, 1993
Buku Teks
Sparling, Keith
McGraw-Hill, 1994
Buku Teks
Santo Kurniawan
1997
UI - Skripsi (Membership)
Evans, James Robert, 1950-
South-Western, 2002
Buku Teks
Evans, James Robert, 1950-
South Western Cengage Learning, 2011
Buku Teks