Wiendi Indria R.
Pengukuran kualitas pelayanan website maskapai penerbangan dengan metode e-serqual dan TAM = Service quality measurement airline website with e-servqual and TAM method
Fakultas Teknik Universitas Indonesia, 2010
 UI - Skripsi (Open)
Atik Budi Paryanti
Analysis the quality of service and effectiveness e-commerce auy publisher using the method e-servqual
Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Prof. Dr. Hamka, 2019
 Artikel Jurnal
Veronica Crassnaya Angel
Analisis Mutu Pelayanan Telemedicine Bagi Pasien Positif COVID-19 Di Jabodetabek Yang Melakukan Isolasi Mandiri: Menggunakan Pendekatan E-SERVQUAL = Telemedicine Service Quality Analysis For Positive COVID-19 Self Isolated Patient In Jabodetabek: Using E-SERVQUAL Approach
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis (Membership)
Sitompul, Joshua Enrico
Analisis Electronic Service Quality (E-Servqual): Hubungan terhadap E-Customer Satisfaction, Reuse Intention, serta Word-of-Mouth = Analysis Electronic Service Quality (E-Servqual): Relationship to E-Customer Satisfaction, Reuse Intention, and Word-of-Mouth
Fakultas Ekonomi dan BIsnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
Sitompul, Joshua Enrico
Analisis Electronic Service Quality (E-Servqual): Hubungan terhadap E-Customer Satisfaction, Reuse Intention, serta Word-of-Mouth = Analysis Electronic Service Quality (E-Servqual): Relationship to E-Customer Satisfaction, Reuse Intention, and Word-of-Mouth
Fakultas Ekonomi dan BIsnis Universitas Indonesia, 2022
 UI - Tesis (Membership)