Pengaruh Service Journey Quality (Sjq) Terhadap Loyalitas Konsumen Pada Ritel Farmasi Dengan Strategi Omnichannel = The Effect of Service Journey Quality (SJQ) on Customer Loyalty in Pharmaceutical Retail with Omnichannel Strategy

Analisis respon kompetitif ritel kecil dan independen terhadap ritel modern terorganisasi (minimarket) di Kota Bekasi = The competitive response analysis of small independent retailers to organized modern retail (minimart) in Bekasi City

Pengaruh Customer Experience terhadap Customer Engagement melalui Customer Commitment pada Ritel (Studi pada Pelanggan Alfamart di Jabodetabek) = The Influence of Customer Experience on Customer Engagement through Customer Commitment on Retail (Study on Alfamart Customer in Jabodetabek)

Dampak keberadaan ritel modern (minimarket) terhadap ritel tradisional = Impact of modern retail on traditional retail at DKI Jakarta Province (toko kelontong dan warung) di DKI Jakarta

Analisis pengaruh interaksi konsumen terhadap staff dan self-service technology sst pada bisnis ritel. studi kasus: cgv blitz grand Indonesia = Influence analysis of consumer to store employee and consumer to self service technology sst interaction in retail business case study cgv blitz grand Indonesia