The complete idiot?s guide to winning customer loyalty = panduan lengkap untuk meraih kesetiaan pelanggan / by Murray Raphel, Neil Raphel, and Janis S. Raye.

Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan

Analisis kesetiaan konsumen dan faktor-faktor yang mendorongnya pada industri jasa layanan internet = Analysis of customer loyalty and its antecedents in internet service industry

JB Hi-Fi Australia: Menentukan Faktor Pengaruh Kesetiaan Pelanggan untuk Mendorong Posisi dalam Pasar = JB Hi-Fi Australia: Determining Factors Influencing Customer Loyalty to Help Aid in Achieving Prominent Market Position

Analisis Pengaruh Antecedent Omnichannel Integration Quality terhadap Customer Engagement, Relationship Program Receptiveness, dan Customer Loyalty Pada Omnichannel Retailing = Analysis of Antecedent Effects of Omnichannel Integration Quality on Customer Engagement, Relationship Program Receptiveness, and Customer Loyalty in Omnichannel Retailing