Evaluasi efektivitas pelatihan pelayanan prima di RSIA Puspa Husada Bekasi tahun 2013 = Effectiveness evaluation of service excellence training in Puspa Husada Women's and Children's Hospital Bekasi 2013

Pengaruh peningkatan motivasi intrinsik terhadap perilaku berorientasi pelanggan melalui pelatihan improve service excellence from inside pada karyawan PT. XX = The effect of improving intrinsic motivation on customer oriented behavior through to use of improve service excellence from inside training for employee at PT. XX

Pengaruh peningkatan kecerdasan emosional terhadap perilaku berorientasi pada pelanggan melalui pelatihan improve service excellence from inside = The effect of increasing emotional intelligence on customer orientation behavior by providing improve service of excellence from inside training / Helliyani Esterina Hakh

Pelatihan Service Excellence Sebagai Upaya Peningkatan Pelayanan Internal pada PT Asuransi Bintang, Tbk

Evaluasi efektivitas Program Pelatihan Service Excellence di Rumah Sakit Jantung dan Pembuluh Darah Harapan Kita Jakarta tahun 2012 = Evaluation of 'Service Excellence' Training effectiveness at the Harapan Kita Cardiac and Blood Vessel Hospital Jakarta, year 2012