Analisis faktor yang mempengaruhi kepuasan jasa di online travel agent = Analysis of factors which influencing service satisfaction towards online travel agent / Yosi Marhayati

Pengaruh E-Service Quality terhadap Kepuasan Pelanggan : Studi pada Pengguna Blu by BCA Digital di Jakarta = The Influence of E-Service Quality Dimensions on Customer Satisfaction: A Study on Blu by BCA Digital Users in Jakarta

Persepsi pasien rawat inap terhadap kualitas layanan dan loyalitasnya terhadap Rumah Sakit tingkat II Udayana Denpasar = Perception of in patient patient toward service quality and loyality at second stage Udayana Hospital Denpasar / Ni Gusti Puthu Mariyanti

Analisis pengaruh kinerja dan keandalan kendaraan terhadap kepuasan pengguna sepeda motor dengan memperhatikan aspek operasi dan pemeliharaan kendaraan : sebuah studi kasus 227 pengguna sepeda motor di Jabodetabek = Influence analysis of performance and reliability vehicle to motorcycle users satisfaction with the operation and maintenance aspect: a case study of 227 motorcycle users in Jabodetabek area

Analisis pengaruh kualitas dan perceived value terhadap kepuasan pelanggan dan dampaknya terhadap minat perilaku: studi kasus unit rawat jalan rumah sakit swasta di Jakarta = Analysis the influences of perceived service quality and perceived value toward customer satisfaction and its impact on behavioral intention: a case study of private hospitals in Jakarta