Kepuasan ibu hamil terhadap mutu layanan Antenatal dalam kaitannya dengan kepatuhan dan karakteristik bidan di Puskesmas se kota Jambi tahun 2011 = Satisfaction assessment against pregnant women antenatal service quality in relation to compliance and characteristics midwives in Se- City Health Center Jambi year 2011

Hubungan karakteristik pasien dengan persepsinya terhadap mutu pelayanan rawat jalan di Puskesmas Cikampek Kecamatan Cikampek Kabupaten Karawang tahun 2014 = The relation of characteristic of patients with perceptions against service quality outpatient in Puskesmas Cikampek sub District Cikampek District Karawang 2014 / Adam Wahyudi

Pengaruh kepuasan kerja dan kepatuhan terhadap kinerja petugas layanan kesehatan di Puskesmas perawatan Merlung tahun 2011 = Influance of job satisfaction and compliance on that performance hospitality officer at Merlung Service Health Care Center year 2011

Analisis kepuasan pasien terhadap mutu pelayanan rawat jalan poli umum puskesmas di Kota Sabang tahun 2008 = The analysis patient?s satisfaction for quality of outpatients service in public health center in Sabag City in 2008

Hubungan karakteristik pasien, kualitas layanan dan hambatan pindah dengan loyalitas pasien di instalasi rawat jalan Rumah Sakit Tugu Ibu Depok tahun 2011 = The correlation between patient characteristic, service quality, and switching barrier with patient loyalty at out patient unit of Tugu Ibu Hospital, 2011