Dwi Novita Ernaningsih
Peran LKC (Library and Knowledge Center) Binus University pada siklus transfer informasi dalam konteks virtual library
Pusat jasa Perpustakaan dan Informasi ( Perpustakaan Nasional RI), 2014
 Artikel Jurnal
Dasaad
Hubungan antara kualitas jasa dan kepuasan pelanggan di restoran Pizza = Relationship between service quality and customer satisfaction in Pizza restaurant / Dasaad
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Membership)
Fakhriyah Isnaini Zulfah
Analisis pengaruh lingkungan jasa, kualitas makanan, dan harga terhadap kepuasan, dan loyalitas remaja : studi kasus pada konsumen Celebrity Pancake Depok = The analysis of service environment, food quality, and price influence to youth satisfaction, and youth loyalty : case study customers of Celebrity Pancake in Depok
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Deny Nursyahdi
Analisis Service Experience Design dan pengaruhnya terhadap Customer Satisfaction : studi kasus dan penerapannya di XL Axiata = Analysis of Service Experience Design and its impact on Customer Satisfaction : case studies and application in XL Axiata / Deny Nursyahdi
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis (Membership)
Zulfatun Sofiyani
Information overload pemustaka LKC Binus University Kampus Anggrek = Library users information overload Binus University LKC orchid campus
Fakultas Ilmu Pengetahuan Budaya Universitas Indonesia, 2018
 UI - Tesis (Membership)