Desain kualitas pelayanan instalasi gawat darurat RSUP Sanglah Denpasar dengan metode servqual service quality-QFD (quality function deployment) = Design of service quality in emergency departement of sanglah hospital using servqual service quality-QFD (quality function deployment) methode

Analisis Peningkatan Kualitas Air Minum Dalam Kemasan AQUA Menggunakan Metode Importance Performance Analysis & Quality Function Deployment = Quality Improvement Analysis of AQUA Using Importance Performance Analysis and Quality Function Deployment Methods

Analisis kualitas layanan PT. Citilink melalui metode Servqual = Analysis service quality of PT. Citilink through Servqual method

Desain dan rencana mutu pelayanan di unit rawat jalan Rumah Sakit QADR Tangerang tahun 2011-2016 dengan metode SERVQUAL-QFD (quality function deployment) = Design and plan of service quality at outpatient unit at QADR hospital 2011- 2016 using SERVQUAL-QFD (quality function deployment) method

Perancangan strategi peningkatan kualitas pelayanan pengunjung Taman Margasatwa Ragunan dengan metode quality function deployment = Designing strategies for improving the quality of Ragunan Wildlife Park service using quality deployment method