Pengembangan model baru untuk pengukuran quality of service dan keluhan pelanggan seluler berbasis KPI jaringan dan datamining media sosial Twitter = The new measurement model of QOS and customer complaint based on network key performance indicator and datamining of Twitter social media / Fauzan Baskoro

Kualitas pelayanan kunjungan bagi keluarga warga binaan pemasyarakatan di lembaga pemasyarakatan kelas I Tanggerang-Banten

Hubungan antara kualitas pelayanan di unit rawat jalan kebidanan dengan loyalitas pasien terhadap di Rumah Sakit Umum Daerah Kabupaten Karawang 2013 = Relationship beetwen service quality in obstetric outpatient unit with patient loyalty in Karawang Public Hospital 2013

Persepsi pengguna jasa terhadap kualitas layanan publik berbasis elektronik di Badan Koordinasi Penanaman Modal (BKPM) = Perception of user service towards electronic based public service quality in the Investment Coordinating Board (BKPM)

Peningkatan kualitas pelayanan sistem perijinan perdagangan online pada Kementerian Perdagangan di Indonesia = Improvement of quality online trade licensing system in Trade Ministry of Republic Indonesia / Asmirawati Ismail