Analisis hubungan kualitas pelayanan dengan loyalitas pasien di instalasi rawat inap Rumah Sakit Anak dan Bunda Harapan Kita tahun 2012 = Analysis of service quality relationship with patient loyalty in the year 2012 at installation inpatient RS Anak dan Bunda Harapan Kita Hospital

Hubungan karakteristik pasien, kualitas layanan dan hambatan pindah dengan loyalitas pasien di instalasi rawat jalan Rumah Sakit Tugu Ibu Depok tahun 2011 = The correlation between patient characteristic, service quality, and switching barrier with patient loyalty at out patient unit of Tugu Ibu Hospital, 2011

Persepsi pengguna jasa terhadap kualitas layanan publik berbasis elektronik di Badan Koordinasi Penanaman Modal (BKPM) = Perception of user service towards electronic based public service quality in the Investment Coordinating Board (BKPM)

Kualitas pelayanan terminal angkutan umum dan bus kota Depok dilihat dari perspektif pengguna jasa = Quality of Depok public transport and bus terminals service based on users perspective

Persepsi masyarakat terhadap kualitas pelayanan perizinan SIUP dan IMB di Badan Penanaman Modal dan Pelayanan Perizinan Terpadu (BPMP2T) Kota Depok = Society perception about quality of SIUP and IMB licensing service at BPMP2T Depok city