Riezky Pramudya Prawiradinata
Analisis kualitas layanan PT. Citilink melalui metode Servqual = Analysis service quality of PT. Citilink through Servqual method
Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Aruan, Frendy Mars
Analisis kualitas layanan PT PLN Ciracas (Persero) = Analysis of service quality Ciracas PT PLN (Persero) Ciracas service area
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Rahardjo Siswohartono
Persepsi pengguna jasa terhadap kualitas layanan publik berbasis elektronik di Badan Koordinasi Penanaman Modal (BKPM) = Perception of user service towards electronic based public service quality in the Investment Coordinating Board (BKPM)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Tesis (Membership)
Iga Trisna Nurma Sari
Analisis pengukuran kualitas layanan PT. Bank EFG (Persero) Tbk. = Analysis of service quality measurement in PT. Bank EFG (Persero) Tbk.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tugas Akhir
Mar`atun Isnaeni
Persepsi masyarakat terhadap kualitas pelayanan perizinan SIUP dan IMB di Badan Penanaman Modal dan Pelayanan Perizinan Terpadu (BPMP2T) Kota Depok = Society perception about quality of SIUP and IMB licensing service at BPMP2T Depok city
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Skripsi (Membership)