Rani Kumalasari
Pengembangan manajemen QoS untuk video streaming di jaringan multimedia private cloud computing = Development of QoS management for video streaming in private cloud computing network
Fakultas Teknik Universitas Indonesia, 2013
 UI - Tesis (Membership)
Riza Hamidah
Analisis kualitas layanan PT. Aetra Air Tangerang ditinjau dari persepsi pelanggan = Service quality analysis of PT. Aetra Air Tangerang by customer perception
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
Rahmat Adi Seputro
Analisis peningkatan kinerja pelayanan jasa pada bengkel mobil dengan metode Servqual dan quality function deployment = Analysis of performance improvement services on car service station with service quality and quality function deployment
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Rahardjo Siswohartono
Persepsi pengguna jasa terhadap kualitas layanan publik berbasis elektronik di Badan Koordinasi Penanaman Modal (BKPM) = Perception of user service towards electronic based public service quality in the Investment Coordinating Board (BKPM)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Tesis (Membership)
Parinding, Yeremia
Kualitas pelayanan terminal angkutan umum dan bus kota Depok dilihat dari perspektif pengguna jasa = Quality of Depok public transport and bus terminals service based on users perspective
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Skripsi (Membership)