Segmentasi pelanggan pada Customer Relationship Management di perusahaan ritel: studi kasus PT Gramedia Asri Media = Customer segmentation for customer relationship management on retail company: case study PT Gramedia Asri Media

Customer engagement mal perbelanjaan Pacific Place (studi kasus akun twitter @pacificplace) = Customer engagement's Pacific Place shopping mall (case study in twitter account @pacificplace)

Analisis customer relationship management brand Women Rejuvenation Program (WRP) melalui media sosial twitter = Customer relationship management analysis of Women Rejuvenation Program (WRP) brand through social media twitter

Analisis penerapan customer relationship management PT Java Musikindo melalui media sosial twitter = Customer relationship management analysis of PT Java Musikindo through twitter as the social media

Analisis kegiatan customer relationship management Grab Indonesia dalam upaya menjaga loyalitas pelanggan melalui Twitter = Analysis of customer relationship management activities Grab Indonesia as an effort to increase customer loyalty through Twitter