Pengaruh kualitas makanan lingkungan fisik pelayanan terhadap citra restoran nilai yang dipersepsikan pelanggan kepuasan pelanggan dan intensi berperilaku pada restoran Nanny's Pavillon di Pacific Place = The influence of the quality of the food physical environment and service on restaurant image customer perceived value customer satisfaction and behavioral intentions at Nanny's Pavillon restaurant Pacific Place

Pengaruh pemanfaatan teknologi dalam pemasaran dan pelayanan terhadap tingkat kepuasan konsumen pada industri restoran menengah dan besar di Indonesia = The effect of technology utilization in marketing and services to customer satisfaction in Indonesia restaurant industry

Analisis pengaruh servicescape terhadap revisit intention pada theme restaurant dan non-theme restaurant : studi kasus Nanny's Pavillon dan Solaria = Servicescape influence analysis to revisit intention of theme restaurant and non-theme restaurant : case study Nanny's Pavillon and Solaria

Pengaruh experiential marketing dan persepsi kemudahan penggunaan terhadap kepuasan dan niat beli konsumen dalam konsep value co-creation pada website gravira = The effect of experiential marketing and perceived ease of use towards customer satisfaction and purchase intention in the concept of value co-creation on gravira website / Geraldin Christina

Pengaruh kecerdasan emosional terhadap efektivitas pemimpin efektivitas tim dan iklim pelayanan melalui pemimpin transformasional sebagai mediator (studi kasus pada muc consulting group) = The effect of emotional intelligence to leader effectiveness team effectiveness and service climate through transformational leadership as a mediator (case study in muc consulting group )