Fauzia Nashiha
Pengaruh Electronic Word of Mouth (e-WOM) di media sosial terhadap reputasi PT. Go-Jek Indonesia = The effect of Electronic Word of Mouth (e-WOM) in social media on the reputation of PT. Go-Jek Indonesia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015
 UI - Skripsi Membership
Nadya Zharah Ayuningtyas
Pengaruh electronic word of mouth (e-WOM) melalui media sosial terhadap minat beli konsumen: studi pada Ojju k food = The effect of electronic word of mouth through social media towards purchase intention: study on Ojju k food
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017
 UI - Skripsi Membership
Kenia Ritka Ayutimur
Pengaruh Electronic Word-Of-Mouth (E-WOM) positif terhadap intensi membeli pada pengguna Transjakarta TM = The effect of positive Electronic Word-Of-Mouth (E-WOM) towards purchase intention on Transjakarta TM user
Fakultas Psikologi Universitas Indonesia, 2015
 UI - Skripsi Membership
Analisis pengaruh sosial media twitter sebagai electronic word of mouth terhadap repurchase intention denan brand image starbuck coffee Indonesia sebagai mediasi
 Artikel Jurnal
Idamana Banjiwo
Pengaruh Penggunaan Media Sosial, Service Quality, dan Electronic Word of Mouth (E-WOM) Terhadap Customer Satisfaction pada Layanan Informasi dan Pengaduan PT Kereta Api Indonesia = The Influence of the Use of Social Media, Service Quality, and Electronic Word of Mouth (E-WOM) on Customer Satisfaction on PT Kereta Api Indonesia's Information and Complaint Services
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2022
 UI - Tesis Membership