Perancangan model fitur CRM pada perusahaan penyedia layanan transaksi elektronis berdasarkan kerangka kerja front CRM = Design of CRM features model on electronic transaction services provider company based on front CRM framework

Pemilihan nasabah potensial untuk meningkatkan product holding ratio : studi pada Bank XYZ dengan pendekatan big data analytic = Potential customer selection to increase product holding ratio study in Bank XYZ with big data analytic

Perlindungan hukum bank dalam hubungan hukum dengan nasabahnya (analisis putusan Mahkamah Agung Nomor 769K/PDT.SUS/2011) = The legal protection to the bank in a legal relationship between bank and its customer (analysis for the supreme court decision number 769 K/PDT. SUS/2011)

Faktor-faktor yang berpengaruh dengan pemasaran relasional dalam menciptakan loyalitas pelanggan pada bisnis jasa layanan rumah sakit = Factors affect to relationship marketing for creating customer loyalty in hospital services business

Pengaruh strategi dan implementasi customer relationship management (CRM) terhadap kepercayaan dan loyalitas nasabah (studi virtual assistant chat banking PT Bank Central Asia, Tbk) = Strategy and implementation impact of customer relationship management towards customer's trust and loyalty (study of virtual assistant chat banking PT. Bank Central Asia, Tbk) / Ami Kusuma Handayani