Pengaruh peningkatan kecerdasan emosional terhadap perilaku berorientasi pada pelanggan melalui pelatihan improve service excellence from inside = The effect of increasing emotional intelligence on customer orientation behavior by providing improve service of excellence from inside training / Helliyani Esterina Hakh

Pengaruh perceived employee emotional competence terhadap customer satisfaction dan loyalty-peran mediasi rapport = Effects of perceived employee emotional competence on customer satisfaction and loyalty the mediating role of rapport

Customer behavior

Pengaruh kepercayaan diri dan kedekatan hubungan terhadap perbandingan diri serta implikasinya pada gaya berpakaian ibu studi kasus ibu dan putri remajanya = The effect of self esteem and relational proximity towards self comparison and its effect on mothers clothing style case study mother and their adolescent daughter

Analisis pengaruh kemudahan kebutuhan sosial dan pengaruh sosial terhadap ketergantungan penggunaan smartphone serta dampaknya terhadap perilaku pembelian studi kasus pengguna smartphone samsung = Analysis of influence of convenience social needs and social influence to smartphone addiction a case study of samsung smartphone users