Armi Yunedi
Faktor-faktor yang Mempengaruhi Keputusan Nasabah dalam Memilih KPR Bank Syariah di Wilayah DKI Jakarta dan Sekitarnya = Factors Affecting The Customer Decision for in Choosing Sharia Banks for Mortgage Loans in Areas Of Jakarta and Surrounding Areas
Program Pascasarjana Universitas Indonesia, 2010
 UI - Tesis Open
Tika Amelia
Perbandingan penyelesaian masalah ketidakmampuan nasabah membayar pengembalian pinjaman pokok gadai emas syariah pada Bank Syariah dan Pegadaian Syariah : studi kasus PT Bank Syariah Mandiri Caang Dumai dan Perum Pegadaian Kantor Cabang Pegadaian Syariah Kramat = A comparison of problem solving the customer's inability to pay the principal repayments of Islamic pawn gold at PT Bank Syariah Mandiri Dumai branch office and the Kramat branch office of the State Owned Sharia Pawn shop
Fakultas Hukum Universitas Indonesia, 2013
 UI - Tesis Membership
Rizma Magribhi
Analisis Kepuasan Nasabah terhadap Berbagai Service Delivery Cahannel Bank di DKI Jakarta
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis Open
Antonius Atmaja Soen Lijadi
Analisa kepuasan pelanggan terhadap call center bank
2002
 UI - Tesis Membership
Rizkitarini Hapsari
Pengaruh perceived consumer fit terhadap persepsi konsumen mengenai aktifitas CSR, C-C Identification, dan Loyalitas (studi kasus PT BNI 46) = Impact of perceived consumer fit toward consumer perception of CSR activities, C-C Identification, and loyalty (Case Study PT BNI 46)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Skripsi Open