Serrat, Josep Maria Bech
Selling tourism services at a distance: an analysis of the EU consumer acquis
Springer, 2012
 eBooks
Hoffamn, K. Douglas
Essentials of services marketing : concepts, strategies, and cases
Horcourt Colledge Publisher, 2002
 Buku Teks
Hoffman, K. Douglas
Services marketing: concepts, strategies, and​ cases
Cengage Learning, 2017
 Buku Teks
Sanders, Ethan S.
Performance intervention maps: 39 strategies for solving your organization's problems
American Society for Training & Development, 2001
 eBooks
Cloud computing for teaching and learning : strategies for design and implementation
Lee Chao, editor
Information Science Reference, 2012
 Buku Teks