Azman Ismail
Relationship beetwen service quality and behavioral intentions: the mediating effect of customer satisfaction / Azman Ismail; Ilyani Ranian Rose; Rabaah Tudin; Norazryana Mat Dawi
Fakultas Ekonomi dan Bisnis Universitas Islam Negeri Syarif Hidayatullah jakarta, 2017
 Artikel Jurnal
Rangga Husnaprawira Rasjad
Analisis hubungan service quality perceived value, customer satisfaction, dan post-purchase intention pada layanan mobile value-added service (M-Vas) di Jabodetabek = Relationship analysis amongst service quality perceived value, customer satisfaction, and post purchase intention in mobile value-added service (M-Vas) in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership
DeVrye, Catherine
Good service is good business=7 strategi sederhana menuju sukses
Gramedia Pustaka Utama, 1997
 Buku Teks
Bagea Ganianada Jungjunan
Analisis Pengaruh E-Service Quality terhadap Repurchase Intention melalui Customer Satisfaction (Studi pada JD.ID di Jabodetabek) = Effect of E-Service Quality on Repurchase Intention through Customer Satisfaction
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Skripsi Membership
Dwi Hermiyati Wahyuningsih
Pengaruh service quality terhadap service loyalty dalam upaya membangun customer experience = Service quality and its correlation with service loyalty in order to build customer experience at castrol bike point
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis Membership