Pengaruh e-service quality terhadap brand trust konsumen situs e-commerce mataharimall.com = The effect of e-service quality on consumer brand trust e-commerce site mataharimall.com

Hubungan antara e service quality dan trust pada mahasiswa konsumen belanja online = the relationship between e service quality and trust among college student online shopping consumer / Rindayu Resti Wandari

Analisis Pengaruh E-Service Quality terhadap Repurchase Intention melalui Customer Satisfaction (Studi pada JD.ID di Jabodetabek) = Effect of E-Service Quality on Repurchase Intention through Customer Satisfaction

Pengaruh e-Service quality, reputation, e-Trust, e-Satisfaction, terhadap e-Customer loyalty (studi pada PT. Bank Central Asia Tbk) = The Effect of e-Service quality, reputation, e-Trust, e-Satisfaction towards e-Customer loyalty (study PT. Bank Central Asia Tbk) / Ai Heni Novianti

Analisis pengaruh antara dimensi kualitas layanan dari penyedia layanan Internet iISP terhadap nilai kepercayaan dan komitmen pelanggan studi kasus first Media Indonesia di Jakarta = Analysis of the influences between the dimensions of service quality of internet service providers isps to values trust and commitment to the customer a case study first media Indonesia in Jakarta