Evenson, Renee, 1951-
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
eBooks
Evenson, Ren`ee
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
Buku Teks
Evenson, Renee, 1951-
Customer service training 101: quick and easy techniques that get great results
American Management Association, 2011
eBooks
Carlaw, Peggy
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
McGraw-Hill , 1999
Buku Teks
Lucas, Robert W.
Customer service
[publisher not identified], [date of publication not identified]
Buku Teks