Customer service skill for librarian

Makna Di Balik Sikap Pustakawan Dalam Berkomunikasi Pada Layanan Sirkulasi Perpustakaan Umum Jakarta Barat = The Meaning Behind The Attitude of Librarians In Communicating In The Circulation Service of The West Jakarta Public Library

Customer service dalam bisnis jasa transportasi

Strategi peningkatan kualitas layanan terminal petikemas menggunakan metode servqual dan house of quality = Service quality improvement strategy for container terminal using servqual and house of quality.

Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality