Analisis kepuasan pasien rawat inap RS. PGI. Cikini dengan analisis multivariat dan house of quality (HOQ)

Analisis kepuasan pelanggan Kartu Halo terhadap aspek pelayanan PT. Telkomsel dan pengembangannya melalui pembuatan house of quality (HoQ)

Strategi peningkatan kualitas layanan terminal petikemas menggunakan metode servqual dan house of quality = Service quality improvement strategy for container terminal using servqual and house of quality.

Strategi peningkatan kualitas pelayanan kereta commuter line jabodetabek menggunakan integrasi metode servqual dan model kano ke dalam house of quality = Strategy of service quality improvement for commuter line jabodetabek train using integration methods of servqual and kano model into house of quality

Perancangan Strategi Mitigasi Risiko Sistem Rantai Pasok Industri Telekomunikasi Menggunakan Metode House of Risk (HOR) dan Analytical Hierarchy Process (AHP) = Designing a Risk Mitigation Strategy for the Telecommunication Industry Supply Chain System Using the House of Risk (HOR) and Analytical Hierarchy Process (AHP) Methods