Beyond training ain't performance fieldbook : strategies tools and guidance for effective workplace performance / Harold D. Stolovitch, Erica J. Keeps

Telling ain't training

Beyond training ain-t performance fieldbook : strategies, tools, and guidance for effective workplace performance

Telling ain't training: updated, expanded, and enhanced

The Pfeiffer book of successful conflict management tools: the most enduring, effective, and valuable training activities for managing workplace conflict / Editor, Gordon, Jack