Herry Mirza Putera; Lukman Ganis
Analisa pemasaran dengan konsep customer driven company di Bank Niaga
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1995
 UI - Tugas Akhir
Kasmir
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Martin, William B
Quality customer service : cara jitu memikat hati pelanggan
Jakarta, 2005
 Buku Teks
Gallagher, Richard S.
Great customer connections: simple psychological techniques that guarantee exceptional service
American Management Association, 2006
 eBooks