Herry Mirza Putera; Lukman Ganis
Analisa pemasaran dengan konsep customer driven company di Bank Niaga
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1995
 UI - Tugas Akhir
Kasmir
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Martin, William B
Quality customer service : cara jitu memikat hati pelanggan
Jakarta, 2005
 Buku Teks
Rizky Satrio Nugroho
Pengaruh appraisal emotion service quality perceived value dan customer satisfaction terhadap repatronage intention gedung pertunjukan (Studi kasus : Graha Bhakti Budaya, Taman Ismail Marzuki) = The effect of appraisal emotion service quality perceived value and customer satisfaction towards repatronage intention in the performing arts venue (Case study : Graha Bhakti Budaya, Taman Ismail Marzuki)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi Membership