Kalalo, Nicholas Patra
Customer satisfaction analysis using customer information satisfaction (CIS) method : A case study of panorama tours website = Customer satisfaction analysis using customer information satisfaction (CIS) method : a case study of panorama tours website
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis (Open)
Rangkuti, Freddy
Measuring customer satisfaction
Gramedia, 2002
 Buku Teks
Sofjan Assauri
Customer service yang baik landasan pencapaian customer satisfaction
2003
 Artikel Jurnal
Achmad Sofyandi
Usulan dan analisis kepuasan pelanggan pada tiga bidang usaha profit badan pengelola gedung Manggala Wanabakti = Proposal and analysis for customer satisfaction on three profit business units Manggala Wanabakti Building Management
Fakultas Teknik Universitas Indonesia, 2004
 UI - Skripsi (Membership)
Cartwright, Roger
In charge of customer satisfaction/Roger Cartwright, George Green
Oxford Blackwell 1997,
 Buku Teks