Pengaruh Kualitas layanan mobile banking (m-banking) terhadap kepuasan nasabah di Indonesia

Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality

Perancangan user interface aplikasi mobile smartphone zakat melalui pendekatan user experience = Redesign of user interface zakat mobile smartphone application with user experience approach

Pengaruh Penggunaan Agen Virtual Chatbot Terhadap Kepuasan Nasabah di Industri Perbankan Indonesia = The Impact of Chatbot Virtual Agent to Customer Satisfaction in Indonesia Banking Industry

Explorasi Peran User Experience dan E-Service Quality terhadap Customer Loyalty pada Aplikasi Mobile Coffee Shop di Indonesia: Mediasi Customer Satisfaction = Exploring User Experience and E-Service Quality Roles on Customer Loyalty in Indonesian Mobile Coffee Shop Application: Mediating Role Customer Satisfaction