Pengaruh Kualitas layanan mobile banking (m-banking) terhadap kepuasan nasabah di Indonesia

Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality

Perancangan user interface aplikasi mobile smartphone zakat melalui pendekatan user experience = Redesign of user interface zakat mobile smartphone application with user experience approach

Pengaruh Penggunaan Agen Virtual Chatbot Terhadap Kepuasan Nasabah di Industri Perbankan Indonesia = The Impact of Chatbot Virtual Agent to Customer Satisfaction in Indonesia Banking Industry

Pengaruh kualitas layanan mobile value added service terhadap kepuasan dan loyalitas pelanggan operator selular GSM