Pengaruh experiential marketing, service quality terhadap customer satisfaction dan customer loyalty (studi kasus : Mujigae Resto Kelapa Gading) = The effects of experiential marketing service quality toward customer satisfaction and customer loyalty (case study : Mujigae Resto Kelapa Gading)

Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon

Pengaruh kepuasan pekerja terhadap kepuasan pelanggan: Studi kasus restoran sederhana masakan Padang = Employee satisfaction influence toward customer satisfaction: Case study of "Sederhana" Padang Food Restaurant

Pengaruh brand personality terhadap brand loyalty dimediasi oleh customer satisfaction: pada pelanggan Starbucks Margo City Depok = The effect of brand personality on brand loyalty mediated by customer satisfaction: oon customer of Starbucks Margo City Depok

Pengaruh pemanfaatan teknologi dalam pemasaran dan pelayanan terhadap tingkat kepuasan konsumen pada industri restoran menengah dan besar di Indonesia = The effect of technology utilization in marketing and services to customer satisfaction in Indonesia restaurant industry