Pengaruh kepuasan komunikasi terhadap produktivitas kerja frontliner: Unit Call Center pada Kantor Layanan Informasi dan Pengaduan Kring Pajak =The impact of communication satisfaction on frontliner's job productivity: Call Center Unit at KLIP Kring Pajak

Efektivitas kinerja service level call center studi kasus: PT XYZ = Performance effectiveness of service level for call center: case study PT XYZ

Analisis efektivitas kinerja operasional Call Center Jasa Marga traffic information center = Effectiveness analysis of operating performance Call Center Jasa Marga traffic information center

Task analysis kinerja agent call center di PT. BNI (Persero) Tbk dengan menggunakan hierarchical Task analysis method = Task performance analysis of call center agent at PT. BNI Tbk by using hierarchical task analysis method

Pengukuran kinerja Direktorat Jenderal Pajak (DJP) dengan metode data envelopment analysis (DEA) dan malmquist productivity index (MPI) menggunakan indikator kinerja utama (IKU) = Performance measurement of the directorate general of taxation (DGT) with data envelopment analysis (DEA) and malmquist productivity index (MPI) method using the key performance indicator (KPI)