Garg, Arunesh
Service recovery paradox in indian banking industry: an empirical investigation
Gian Jyoti Institute of Management & Technology, 2013
 Artikel Jurnal
Ahmad Adriansyah
Organizational culture, absorptive capacity, innovation performace and competitive advantage: an integrated assessment in indonesian banking industry
Indonesian Banking School, 2015
 Artikel Jurnal
Schwarz, Bienstock
Management In Russian Industry and Agriculture
Cornell University Press, 1948
 Buku Teks
Melantthika Rosni Andriana
Analisis Pengaruh Penggunaan Kartu Kredit Terhadap Pembelian Kompulsif di Jakarta (Studi Kasus Kartu Kredit Bank Mandiri) = Analysis of Using Credit Cards To Compulsive Buying In Jakarta (case study credit card Bank Mandiri) / Melantthika Rosni Andriana
2014
 UI - Skripsi (Membership)
Adhi Cahyono
Conflict approaches of effective project manager in the upstream sector of indonesian oil & gas industry
University of Indonesia, 2012
 Artikel Jurnal