Hasena Smith
Pengaruh e-satisfaction terhadap e-loyalty (dengan dimoderasi oleh business level factors dan individual level factors) pada pelanggan e-commerce Tokopedia di Jakarta Selatan = The impact of e-satisfaction (moderated by business level factors and individual level factors) on Tokopedia customer e-loyalty in South Jakarta
2018
 UI - Skripsi (Membership)
Fandhi Nur Hidayat
Hubungan antara e-service quality, e-satisfaction dan e-loyalty pada pelanggan Tokopedia di Jakarta = Relationship between e-service quality, e-satisfaction and e-loyalty to Tokopedia customers in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Taris Aripratama Iskandar, autho
Pengaruh E-Trust Dan E-Statisfaction Terhadap E-Loyalty Pada Pembeli Bukalapak.Com Di Jabodetabek = E-Trust And E-Statisfaction Effect On E-Loyalty In Bukalapak.Com Buyers In Jabodetabek
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Skripsi (Membership)
Ratu Nisya Kencana Adyputri
Pengaruh E-Service Quality terhadap E-Loyalty dimediasi oleh E-Satisfaaction (Pada pelanggan Lazada Jabodetabek) = The impact of e-service quality on e-loyalty mediated by e-satisfaction (on customer of Lazada Jabodetabek)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Fifa Italia
Analisa model aisas terhadap komunikasi pemasaran di media sosial pada situs jual beli online studi kasus situs lazada Indonesia, mataharimall, dan tokopedia = Aisas model analysis towards marketing communication in social media on online shopping sites case study of lazada Indonesia mataharimall and tokopedia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017
 UI - Tesis (Membership)