Tipologi Konsumen Berdasarkan Penilaian Terhadap e-Service Quality dan e-Satisfaction (Kasus pada Situs E-Commerce) = A Consumer Typology Based On E-Service Quality and E-Satisfaction on (Case E-Commerce)

Pengaruh e-service quality terhadap e-satisfaction dan e-loyalty konsumen produk fashion online e-commerce Shopee di Jakarta = The effect of -service quality towards e-satisfaction and e-loyalty product fashion online consumer e-commerce Shopee in Jakarta

Pengaruh e-service quality terhadap Brand Trust pada penyedia jasa e-ticketing di Indoneisa : studi pada situs tiket.com = The effect of e-service quality towards Brand Trust on e-ticketing service providers in Indonesia : study on tiket.com website / Puteri Rengganis

Pengaruh E-Service Quality, Personalization, E-WOM, dan Customer Support System Terhadap Keberhasilan E-commerce (Studi pada E-commerce Shopee) = The Influence of E-Service Quality, Personalization, E-WOM, and Customer Support System on E-commerce Success (Study on E-commerce Shopee)

Strategi peningkatan customer loyalty pada situs e-commerce b2c berdasarkan faktor-faktor e-service quality dan product diversification = Strategy to increase customer loyalty on B2C E-commerce site based on e-service quality and product diversification factors