Pengaruh citra merek dan kepuasan pelanggan pada loyalitas pelanggan : studi eksplanatif konsumen Kopi Kenangan di media sosial Instagram = Affect of brand image and customer satisfaction on customer loyalty : explanative study on Kopi Kenangan customer at social media Instagram

Peran Mediasi Customer Equity terhadap Pengaruh Customer Engagement pada Customer Loyalty (Studi pada Aplikasi MyPertamina) = The Mediation Role of Customer Equity on the Effect of Customer Engagement on Customer Loyalty (Study on MyPertamina Application)

Pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image Terhadap Customer Loyalty Penumpang Maskapai Penerbangan Citilink di Jakarta = The Effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand image on Customer Loyalty Citilink Airline Passengers in Jakarta

Analisis pengaruh customer experience quality terhadap relationship quality untuk mendorong customer loyalty pada pelanggan asuransi kendaraan = The impact of customer experience quality on customer loyalty in motor vehicle insurance industry: The mediating role of relationship quality.

Pengaruh Kualitas Layanan (Service Quality) terhadap Loyalitas Pelanggan (Customer Loyalty) di Mediasi Oleh Kepuasan Pelanggan (Customer Satisfaction) Pada Pelanggan Maskapai Citilink di Bandara Internasional Soekarno-Hatta Cengkareng = The Effect of Service Quality on Customer Loyalty in Mediation By Customer Satisfaction With Citilink Customer Customers at Soekarno-Hatta International Airport Cengkareng