Merchant, Kenneth A.
Management control systems: performance measurement, evaluation and incentives
Pearson education, 2012
Buku Teks
Performance measurement and management for engineers / Michela Arnaboldi, Giovanni Azzone & Marco Giorgino
Academic Press, 2015
eBooks
Validation of a model of total quality management performance measurement systems in the Uk
Artikel Jurnal
Performance measurement for IS/IT services
HMSO, 1993
Buku Teks
Management issues in the networking environment
edited by Edward R. Johnson
The Haworth Press, 1988
Buku Teks