Evaluasi stasiun kereta api berdasarkan standar pelayanan minimum (SPM) dan importance performance analysis (IPA): studi kasus Stasiun Universitas Indonesia = Train station evaluation based on the minimum service standards (SPM) and importance performance analysis (IPA): case studies University of Indonesia Station

Customer Participation in Service Process: Self-Service Technology Check-in = Partisipasi Pelanggan dalam proses layanan: Teknologi layanan check-in mandiri

Analisis peranan antecedent beliefs terhadap sikap dan keinginan untuk adopsi self-service technology: studi kasus layanan myGrapari = The analysis of roles of antecedent beliefs towards attitude and intention to adopt towards self service technology: sase study myGrapari

Analisis pemilihan teknologi self-service atau pelayanan interpersonal - dampak dari faktor situasional dan sikap terhadap teknologi: studi kasus: pelayanan loket dan commuter vending machine di Stasiun Bekasi = Analysis of choosing self-service technologies or interpersonal services - the impact of situational factors and technology related attitudes: case study: service counter and commuter vending machine at Bekasi Station

Perubahan wilayah jangkauan pelayanan stasiun di Kota Depok = The changes of station service coverage area in Depok City