Tingkat kepuasan pengguna qlue pemerintah Provinsi DKI Jakarta terhadap penanganan pengaduan pelayanan publik = User satisfaction level of qlue aplication of DKI Jakarta Provincial government on public service complaint handling

Pengaruh persepsi kualitas layanan terhadap kepuasan dan intensi pelanggan pada transportasi online berbasis aplikasi = The effects of service quality and e service quality towards customer satisfaction and behavioral intentions in application based transportation

Analisis tingkat kepuasan pengguna jasa terhadap kualitas layanan di balai latihan kesenian lima wilayah kotamadya propinsi DKI Jakarta = Analysis aatisfaction of service user to quality of service in artistry practice hall on five region DKI Jakarta municipality

Persepsi masyarakat pengguna jasa kantor pertanahan Kotamadya Jakarta Selatan mengenai kualitas dan kepuasan pelayanan = the Perception on the users of land office services of South Jakarta Municipacility on the service quality and satisfaction

Kepuasan pengguna pelayanan park and ride di DKI Jakarta: studi perbandingan antara park and ride Terminal Ragunan dan Terminal Kampung Rambutan = User satisfaction service park and ride in Jakarta comparative: study between park and ride Ragunan Terminal and Kampung Rambutan Terminal