Sandrina Denira
Pengaruh m-service quality terhadap e-repurchase intention melalui e-customer satisfaction pada aplikasi mobile uber = The effect of m-service quality toward e-repurchase intention through e-customer satisfaction: case study on uber mobile application
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Ediashta Narendra Amarussalam
Analisis Pengaruh Kualitas Layanan Multichannel Terhadap Intensi Penggunaan Kembali Layanan Multichannel = Analysis of Multichannel Service Delivery Quality on Customers Continued Engagement Intention
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
Bheakanti Bias Btari
Analisis pengaruh retailer awareness retailer association retailer perceived quality dan retailer loyalty terhadap purchase intention studi kasus 7 eleven di Wilayah Jabodetabek = The effect of retailer awareness retailer association retailer perceived quality and retailer loyalty towards purchase intention case study 7 eleven in Jabodetabek Region / Bheakanti Bias Btari
2014
 UI - Skripsi (Membership)
Wirawan Herdyanto
Pengaruh perceived service quality emotional satisfaction dan image terhadap repeat visit dan recommendation pada first time visitor di Museum Nasional = Measuring effects of perceived service quality emotional satisfaction and image towards patron?s repeat visit and recommendation towards first time visitors at the National Museum
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis Membership
Milcha Handayani Tammubua
Analisa pengaruh self image congruity, retail service quality, dan customer perceived service quality terhadap customer loyalty yang dimediasi customer satisfaction urban surf/distro di Jayapura
Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Terbuka, 2017
 Artikel Jurnal