Simangunsong, Gorby
Roles of ambient conditions in building hotel guests loyalty the effects of hotel ambience on the formation of overall image customer satisfaction and loyalty intentions
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Rosmaitaliza
Analisis kepuasan pelanggan terhadap lima dimensi mutu pelayanan poliklinik RSUD Karawang dalam diagram kartesius = Customer satisfaction analysis on five dimensions of quality of service in output delivery RSUD Karawang with cartesius diagram
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014
 UI - Tesis (Membership)
Fawaz Imam Subkhi
Pengaruh rebranding terhadap loyalitas pelanggan melalui kepuasan pelanggan (Studi pada konsumen gojek di Jabodetabek) = The Effects of rebranding towards customer loyalty through customer satisfaction (Study Case on Gojek’s Consumers in Jabodetabek)
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Shantiana Rumiris P.
Analisis pengaruh kualitas dan perceived value terhadap kepuasan pelanggan dan dampaknya terhadap minat perilaku: studi kasus unit rawat jalan rumah sakit swasta di Jakarta = Analysis the influences of perceived service quality and perceived value toward customer satisfaction and its impact on behavioral intention: a case study of private hospitals in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Open)
Achmad Sofyandi
Usulan dan analisis kepuasan pelanggan pada tiga bidang usaha profit badan pengelola gedung Manggala Wanabakti = Proposal and analysis for customer satisfaction on three profit business units Manggala Wanabakti Building Management
Fakultas Teknik Universitas Indonesia, 2004
 UI - Skripsi (Membership)