Pengaruh persepsi keadilan pada pemulihan layanan peritel online terhadap kepuasan pada pemulihan keinginan membeli kembali dan word-of-mouth = The impact of perceived justice of online retailer s service recovery on recovery satisfaction repurchase intention and word-of-mouth

Analisis service recovery type dan recovery speed terhadap positive word-of-mouth dan repurchase intention pada e-commerce: marketplace = Analysis of service recovery type and recovery speed on positive word-of-mouth and repurchase intention in e-commerce marketplace

Analisis pengaruh pelayanan karyawan terhadap kepuasan pelanggan dan word of mouth intention pada restoran casual dining di Jakarta = Analysis of the effect of employee service on customer satisfaction and word of mouth intention at casual dining restaurants in Jakarta

Pengaruh kualitas layanan terhadap kepuasan dan word of mouth di perguruan tinggi swasta = Effect of service quality satisfaction and word of mouth in public university

Pengaruh electronic service quality pada intensi positif electronic word-of-mouth di industri telekomunikasi = Impact of electronic service quality toward intention to positive electronic word-of-mouth in telecommunication industry