Goetsch, David L.
Quality management for organizational excellence : introduction to total quality
Pearson, 2016
 Buku Teks
Summers, Donna C. S.
Quality management creating and sustaining organizational effectiveness
Pearson/Prentice Hall, 2005
 Buku Teks
Pengaruh implementasi pengendalian intern dan “Total Quality Management” terhadap kinerja organisasi
 Artikel Jurnal
Parsaulian, Teressa
Peningkatan kualitas produk dan pengembangan pasar organisasi bagi UKM Luculucu Indonesia = Product quality enhancement and development of organizational market for UKM Luculucu Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis (Membership)
Sinambela, Bumbunan Amanda Grace
Pengaruh budaya organisasi terhadap kinerja customer service officer pada PT bank Negara Indonesia Persero TBK kantor cabang Jatinegara = The effect of the organizational culture on performance of customer service officer of PT Bank Negara Indonesia persero TBK in Jatinegara Branch / Bumbunan Amanda Grace Sinambela
Fakultas Ilmu Administrasi Universitas Indonesia, 2015
 UI - Skripsi (Membership)